Refunds and cancellation

What we sell

We sell credit packs. A credit pack is a digital product. We ship nothing. Credits let your organization start audits.

During the pilot, an audit costs 0 credits. The pricing page lists the packs and their prices. The defined words of the terms of service apply here.

How to cancel

No subscription exists today. Each pack is a one-time payment, and we do not charge you again. Because of this, you have nothing to cancel.

If you want to close your account, read the termination section of the terms of service. If we add a subscription, this page will say how to cancel it.

When we refund

• Unused credits. We refund the unused credits of an order if you ask within {{REFUND_WINDOW_DAYS}} days of the payment.
• Used credits. We do not refund credits that you spent. If you spent part of an order, we refund only the unused part.
• Duplicate or failed payments. If you pay twice for the same purchase by mistake, we refund the duplicate in full. If Razorpay takes your money and we add no credits, we refund the payment in full.

A refund revokes the unspent credits of that order. A person on our team starts the refund in Razorpay. When Razorpay confirms the refund to us, the system revokes the unspent credits and marks the order as refunded.

How to ask for a refund

1. Email {{SUPPORT_EMAIL}} from the email address of your account.
2. Give the date of the payment and the Razorpay payment ID.
3. Say which reason applies: unused credits, a duplicate payment or a failed payment.

Support hours: {{SUPPORT_HOURS}}.

How long a refund takes

After we approve a refund, Razorpay sends the money to the original payment method within {{REFUND_PROCESSING_DAYS}} business days. Your bank can need more time to show it.

Chargebacks

If you dispute a payment with your bank, Razorpay tells us. We then revoke the unspent credits of that order, and the order shows as disputed.

Failed payments

If a payment fails, we add no credits. We add credits only after Razorpay confirms a payment to us. Razorpay can debit your account and then reverse the debit. The time for the reversal depends on your bank and Razorpay.

Credits can appear a short time after a payment. If you see a debit and no credits, email {{SUPPORT_EMAIL}}.

Currency and taxes

All prices are in Indian rupees (INR). If your bank converts the currency, your bank sets the rate and any fee.

A refund returns the amount that you paid for the refunded credits.

For other questions, email {{SUPPORT_EMAIL}}.